Customer Support while sharing a clipboard:

Hi Max,

Thanks for using ACME web chat. I have just logged this call on your behalf as a reference for the chat we had.
I am copying the chat history below for the reference.
==============================================
11:08:56 AM [Support Agent] Hi Max
11:09:04 AM [Support Agent] Welcome to ACME webchat
11:09:09 AM [Support Agent] how can I help you
11:09:36 AM [Customer] im trying to search for KB999999998 but cant find it
11:09:49 AM [Support Agent] let me check
11:11:09 AM [Support Agent] I believe you are looking for the Windows 8.1 release note right?
11:11:29 AM [Customer] yes
11:12:08 AM [Support Agent] The article number is now changed and you can get it from <a href="http://www.retrogamingroundup.com">
11:12:19 AM [Support Agent] KB999999999
11:12:29 AM [Support Agent] Sorry the previous link was a typo
11:13:02 AM [Support Agent] Hope the tech article helps
11:13:33 AM [Customer] that link wont work
11:13:40 AM [Support Agent] KB999999999
11:13:42 AM [Customer] 404
11:13:46 AM [Customer] response
11:14:02 AM [Support Agent] Please refer the tech article KB999999999
11:14:25 AM [Customer] ah thanks
11:14:41 AM [Support Agent] Is there anything else you want me to help with?

Regards
Support Agent